FREQUENTLY ASKED QUESTIONS
WHAT ARE YOUR HOURS OF OPERATION?
- In order to provide each bride with the personal attention required for custom design, we operate by appointment only including nights and weekends.
DO YOU HAVE A RETAIL/STORE LOCATION?
- Simple Persuasions operates a working studio/gallery on Front Street in Cuyahoga Falls, Ohio. All products we sell are either special ordered or custom made. We are open by appointment only.
Can I get my envelopes addressed?
- Catalog - Yes and no. In most cases pricing includes the return address on the invitation and the delivery address on the response. A select few companies are now printing the guest addresses as well. This is an extra charge.
- Custom - Yes, envelopes can be addressed for an additional cost. Addresses are printed in the same text as your invitations unless otherwise requested. If you also decide to have your guests' addresses printed, you will need to supply your address list using a template provided by Simple Persuasions. At this time, Simple Persuasions will print only addresses within the United States.
CAN YOU SEND MY ENVELOPES AHEAD OF TIME?
- Catalog - No. Your order will ship when complete.
- Custom - Yes. If you would like your envelopes ahead of time so that you or your calligrapher may start addressing them, a one time $8.00 shipping charge will apply.
CAN I BUY EXTRA ENEVLOPES?
Can I get my envelopes stamped?
- Catalog - No.
- Custom - Yes, but only if you have your envelopes addressed by Simple Persuasions. We are happy to offer this time-saving service for busy brides who don’t want to worry about a thing! You may choose which stamps to purchase from www.usps.com, we will order and affix them for you. You will be charged for the cost of the stamps only. Simple Persuasions is not responsible for determining postage costs. You must take a fully assembled invitation to the post office to determine the proper postage.
Do you offer inner envelopes?
- Catalog - In most styles, inner and outer envelopes are included in the cost.
- Custom - Many of the styles we offer present the invitation in an outer enclosure, which is a stylistic alternative to an inner envelope. Envelopments® does not offer an inner/outer envelope combination, however, many of our designs are able to coordinate with envelopes from an alternate vendor should you desire double envelopes.
- Don't worry, everyone asks us this question! That pesky M is the start of your title...Mr., Mrs., Miss, Ms. Complete your title and follow with your name and you are all set!
What if I like a style but you don’t offer it in my event colors?
- Catalog - We are limited to what is shown.
- Custom - The possibilities are endless! Please inquire about custom styles and/or colors – we love to create new designs! An additional charge may apply for designs using special order products and/or typestyles.
Do you ship iNTerNATIONALLY?
- At this time, we ship only to the United States and Canada.
How will my invitations arrive?
- Catalog - They will arrive nicely packaged, but some assembly may be required. They will be shipped to our Studio, we will inspect them and notify you when they are ready for pickup.
- Custom - This depends on the services you selected. All invitation pieces are fully assembled. If you choose to have us address envelopes AND affix postage, your order will arrive already stuffed in the mailing envelopes. The outer envelopes are not sealed so that you may examine your order for satisfaction. All you do is seal and send! If you do not choose to have us address the envelopes , your order will be packaged in like groups and you will need to stuff the envelopes. To ensure a flat writing surface, we recommend stuffing the envelopes after addressing them.
DO YOU OFFER TISSUE?
- Yes, invitation tissues can be ordered for a nominal cost.
Can I order a sample?
- Catalog - Samples may be available for certain styles.
- Custom - Yes, please view our samples page for instructions on how to purchase a sample.
- If you would like to make changes (typestyle, colors, wording etc.) before placing a larger order, please contact us via email. You will be required to approve a final proof acknowledging said changes prior to submitting payment. If you do not wish to make changes, please notify us when you are ready to place your full order.
How do I receive a discount?
WHAT IF I NEED MORE INVITATIONS?
- Catalog - The minimum order is usually around 25 and the per piece prices are extremely high. It is better to over estimate when you place your order.
- Custom - No problem. Additional invitations are available in any quantity, however they are processed within the current lead time. To avoid delays in mailing your invitations out, order plenty to begin with! A good rule of thumb is to add at least 10% to your final invitation count. This should cover keepsakes, scrapbooks, last minute guest additions and replacements for invites that my be lost in the mail.
HOW DO I SUBMIT A PHOTOGRAPH?
- Submit your photograph in its original format via email with “invitation photo (your last name)” in the subject line. A signed release from the photographer is required.
YOU DON’T OFFER THE TYPESTYLE THAT I LIKE. CAN I REQUEST IT?
- Catalog - Unfortunatly we are limted to the typestyles offered in the catalog.
- Custom - Yes, you may request an alternate typestyle. If the typestyle is not currently licensed to us, an additional charge may apply. This charge is usually around $24
CAN I USE MORE THAN ONE TYPESTYLE?
- Catalog - As long as the typstyles offered in the catalog permit
- Custom - Yes. The “typestyles” section offers a few suggestions for typestyles that are often combined. If you would like to see another combination, just ask!
What printing options do you offer?
- Catalog - The most frequently offered print type is embossed. Many styles have other options available such as Letterpress, Engraved and Digital Flat Printing.
- Custom - Your invitations are printed in house with high quality flat printing in black or color. Our printing methods perfectly compliment the shimmer metallic papers that we use in most styles. At Simple Persuasions we feel that money spent on your invitations should be applied to the individual style of the invitation rather than often unnecessary, expensive printing. If you feel that raised thermography is necessary, we will, at an additional cost, outsource your printing to a trusted third party. Not all papers used by Simple Persuasions will accept alternate printing.
CAN I GET A REFUND?
- Due to the customized nature of our products, no full refunds will be given. If there is a problem with your order, we will gladly work with you to correct the mistake in a manner that is acceptable to both parties. Should you need to cancel your order after you have paid, we will work with you to arrive at a partial refund relative to the cost of time and materials already accrued at the time of cancellation.
DO YOU OFFER RUSH SERVICES?
- Catalog - Processing times remain the same, but shipment can be expedited.
- Custom - When it comes to Rush Orders, our motto is: “under promise and over deliver”. We will do our best to accommodate you; however, tight timelines are not always feasible depending on our schedules. Rush orders are subject to extra charges and are only accepted if we are sure they will not jeopardize the due dates of any orders already in process.
HOW LONG WILL MY ORDER TAKE?
- Catalog - Your order should arrive 2-3 weeks after it is finalized.
- Custom - Our lead times vary from 2-8 weeks. During peak wedding season, there may be periods of time where we cannot accept new orders.
WHAT METHODS OF PAYMENT DO YOU ACCEPT?
- We accept Cash, Check, Visa, Mastercard, Discover and American Express. Checks of ANY KIND must clear the bank they are drawn on before your lead time will begin.
WHAT SHIPPING METHODS DO YOU USE?
- We ship all orders USPS Priority Mail Services with Delivery Confirmation. We choose this method out of convenience of time and location. If you prefer a different method of shipping, you must notify us before proof approval as it may affect the day of the week that we ship your order.
Please refer to our Etiquette page for additional information.